Privacy Policy
Richardson & Veale Interior updated: 24th February 2026
This Privacy Policy explains how Richardson & Veale Interior (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website, contact us, or use our interior design and decorating services.
We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Business name: Richardson & Veale Interior
Address: Staplefords Farm, Alphamstone, Bures, Suffolk, CO8 5DT
Email: info@richardsonandveale.com
Phone: 07768 906 616
If you have any questions about this Privacy Policy or your personal data, please contact us using the details above.
2. What Information We Collect
Information you provide
When you contact us or use our services, we may collect:
Name
Email address
Phone number
Property address or project location
Project details, measurements, photos, or design preferences
Any information you provide via contact forms, email, or phone
Information collected automatically
When you visit our website, we may collect:
IP address
Browser and device type
Pages visited and time spent on the site
Website usage data through cookies or analytics tools
3. How We Use Your Information
We use your personal data to:
Respond to enquiries and provide quotes
Deliver our interior design and decorating services
Manage projects and communicate with you
Arrange site visits, deliveries, and installations
Process payments and maintain financial records
Improve our website and services
Meet legal and regulatory obligations
Lawful bases for processing:
Contract (to provide services)
Legitimate interests (running and improving our business)
Legal obligations
Consent (for marketing or optional cookies)
4. Sharing Your Information
We may share your data with trusted third parties where necessary, including:
Contractors, tradespeople, and suppliers involved in your project
Delivery companies
Payment providers and accountants
Website hosting, email, and IT service providers
We only share information necessary for the service and do not sell your personal data.
5. Marketing Communications
We may send you updates or information about our services if:
You have requested information from us, or
You have given consent.
You can unsubscribe at any time by clicking the unsubscribe link in emails or contacting us.
6. Data Retention
We retain personal data only as long as necessary:
Client and project records: up to 6 years (for legal and tax purposes)
Enquiries that do not proceed: up to 12 months
Marketing data: until you withdraw consent
7. Data Security
We take appropriate measures to protect your data, including:
Secure systems and storage
Password-protected devices and accounts
Access limited to authorised persons only
8. Your Rights
Under UK data protection law, you have the right to:
Access your personal data
Request correction of inaccurate information
Request deletion of your data (where applicable)
Restrict or object to processing
Withdraw consent at any time
Data portability (where applicable)
To exercise your rights, contact us at: [Email]
If you are not satisfied with our response, you can complain to the Information Commissioner’s Office (ICO):https://ico.org.uk
9. Cookies
What are cookies?
Cookies are small text files placed on your device to help the website function properly and improve user experience.
How we use cookies
We may use:
Essential cookies – required for the website to function
Analytics cookies (e.g. Google Analytics) – to understand how visitors use our website
Marketing cookies (if applicable) – to measure advertising performance
Non-essential cookies will only be placed with your consent.
Managing cookies
When you first visit our website, you will be asked to accept or manage cookies.You can also control or delete cookies through your browser settings.
10. Third-Party Services
Our website may use third-party services such as:
Website hosting providers
Google Analytics
Social media platforms
Online contact forms
These providers may process data on our behalf and have their own privacy policies.
Our website may also contain links to external websites. We are not responsible for their privacy practices.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the updated date shown at the top.
12. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact:
Richardson & Veale Interior Staplefords Farm, Alphamstone, Bures, Suffolk, CO8 5DT
07768 906 616